Mortgage -- Trouble during payment process -- Complaint #8643526
Complaint Overview
Complaint ID: 8643526
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Fees charged
State: Florida
ZIP Code: 33160
Date Received: 2024-03-27T12:00:00-05:00
Date Sent to Company: 2024-04-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, XXXX and XXXX of XXXX my monthly mortgage payment increased from {$XXXX} to {$XXXX} as a result of property insurance that was added to my escrow account. In XXXX of XXXX, I made of a payment of {$XXXX} to be applied to my monthly payments ( principal and interest ) as follows : {$XXXX} + {$XXXX} late fee for the months of XXXX, XXXX, XXXX and XXXX. In XXXX of XXXX, after I learned that only {$XXXX} had been applied to my principal and interest and that {$XXXX had been used to pay for fees, I made a verbal request via the phone to have my payments applied as described above. I also learned that {$XXXX} was also charged in fees. In XXXX of XXXX, I learned that my request had not been granted and when I reached out to my mortgage servicer, they indicated that I was obligated to pay for the fees assessed and was offered the fax number for the customer research department. I also learned that despite my ongoing payments, my account was still underpaid by {$XXXX, that the bank was holding {$XXXX} of my funds in a hold ( suspense ) and that I was still carrying a balance of {$XXXX} in uncollected fees which breakdown into {$1900.00} attorney fees from XX/XX/XXXX, {$XXXX} fee from XX/XX/XXXX for property inspection and {$XXXX} late fee from XXXX.
Frequently Asked Questions
What is Complaint #8643526 about?
Complaint #8643526 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-03-27T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.