Carrington Mortgage Services, LLC -- Consumer Complaint Report & Risk Analysis

Carrington Mortgage Services: Timely Payment Issues and Process Troubles

Complaint Summary

Carrington Mortgage Services, LLC has received 971 consumer complaints filed with the CFPB across 7 products. The most common issues reported are trouble during payment process, struggling to pay mortgage, incorrect information on your report. Complaints span 50 states, with Texas and Florida leading in complaint volume.

Company Overview

Company: Carrington Mortgage Services, LLC

Total CFPB Complaints: 971

AI Risk Score: 65/100

Most Recent Complaint: 2026-05-02T12:00:00-05:00

Risk Breakdown

  • Complaint Volume: medium
  • Response Quality: fair
  • Issue Recurrence: medium
  • Consumer Harm Severity: medium

AI Company Analysis

CARRINGTON MORTGAGE SERVICES, LLC has 964 consumer complaints on file with the CFPB. Struggles with timely mortgage payments Issues with the mortgage payment process

Response Quality Assessment

fair

Top Consumer Issues

Struggling to pay mortgage -- Severity: medium

Red Flags

  • Multiple complaints about timely payments and process issues

Green Flags

  • No significant positive feedback noted

Consumer Tips & Advice

Contact Carrington Mortgage Services immediately if you are having trouble making timely payments.

Complaint Trend Analysis

There is a consistent trend of complaints regarding payment processes and timely payments.

Regulatory History

Carrington Mortgage Services has a history of regulatory issues, including fair debt collection practices.

Industry Context

Carrington Mortgage Services operates in a highly regulated industry with strict requirements for mortgage servicing and credit reporting.

Frequently Asked Questions About Carrington Mortgage Services, LLC

How many CFPB complaints does CARRINGTON MORTGAGE SERVICES, LLC have?

CARRINGTON MORTGAGE SERVICES, LLC has 964 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.

What is CARRINGTON MORTGAGE SERVICES, LLC's complaint response rate?

Response rate data is not yet available for CARRINGTON MORTGAGE SERVICES, LLC.

Does CARRINGTON MORTGAGE SERVICES, LLC respond to complaints on time?

Timely response data is not yet available for CARRINGTON MORTGAGE SERVICES, LLC.

Is CARRINGTON MORTGAGE SERVICES, LLC safe to do business with?

Carrington Mortgage Services: Timely Payment Issues and Process Troubles CARRINGTON MORTGAGE SERVICES, LLC has 964 CFPB complaints. Risk score: 65/100.

What red flags exist for CARRINGTON MORTGAGE SERVICES, LLC?

Potential red flags for CARRINGTON MORTGAGE SERVICES, LLC: Multiple complaints about timely payments and process issues. These are based on analysis of CFPB complaint patterns.

What are CARRINGTON MORTGAGE SERVICES, LLC's strengths?

Positive indicators for CARRINGTON MORTGAGE SERVICES, LLC: No significant positive feedback noted.

What tips should consumers know about CARRINGTON MORTGAGE SERVICES, LLC?

Contact Carrington Mortgage Services immediately if you are having trouble making timely payments.

Are complaints against CARRINGTON MORTGAGE SERVICES, LLC increasing or decreasing?

There is a consistent trend of complaints regarding payment processes and timely payments. CARRINGTON MORTGAGE SERVICES, LLC currently has 964 total complaints.

Has CARRINGTON MORTGAGE SERVICES, LLC faced regulatory action?

Carrington Mortgage Services has a history of regulatory issues, including fair debt collection practices.

How does CARRINGTON MORTGAGE SERVICES, LLC compare to industry peers?

Carrington Mortgage Services operates in a highly regulated industry with strict requirements for mortgage servicing and credit reporting.

What is the most common issue reported by consumers?

The most common issue reported is struggling to pay the mortgage on time.

Recent Complaints Against Carrington Mortgage Services, LLC

Complaint IDProductIssueDate ReceivedCompany ResponseState
#21828987MortgageTrouble during payment process2026-05-02T12:00:00-05:00Florida
#21828416MortgageTrouble during payment process2026-05-02T12:00:00-05:00Florida
#21647817Credit reporting or other personal consumer reportsProblem with a company's investigation into an existing problem2026-04-27T12:00:00-05:00Florida
#21604924MortgageStruggling to pay mortgage2026-04-25T12:00:00-05:00Louisiana
#21507227MortgageStruggling to pay mortgage2026-04-22T12:00:00-05:00Texas
#21420544MortgageStruggling to pay mortgage2026-04-20T12:00:00-05:00Florida
#21387688MortgageApplying for a mortgage or refinancing an existing mortgage2026-04-19T12:00:00-05:00Washington
#21245708MortgageTrouble during payment process2026-04-14T12:00:00-05:00Georgia
#21111531MortgageStruggling to pay mortgage2026-04-09T12:00:00-05:00California
#21072990MortgageStruggling to pay mortgage2026-04-08T12:00:00-05:00District of Columbia
#20992969MortgageTrouble during payment process2026-04-06T12:00:00-05:00Florida
#20954055MortgageTrouble during payment process2026-04-04T12:00:00-05:00Arizona
#20791181MortgageTrouble during payment process2026-03-30T12:00:00-05:00Texas
#20750221Credit reporting or other personal consumer reportsIncorrect information on your report2026-03-28T12:00:00-05:00Florida
#20602273MortgageTrouble during payment process2026-03-25T12:00:00-05:00Texas
#20523670Debt collectionWritten notification about debt2026-03-23T12:00:00-05:00Indiana
#20483370MortgageTrouble during payment process2026-03-21T12:00:00-05:00Utah
#20468540MortgageStruggling to pay mortgage2026-03-20T12:00:00-05:00Georgia
#20394092MortgageStruggling to pay mortgage2026-03-18T12:00:00-05:00Alabama
#20393718MortgageApplying for a mortgage or refinancing an existing mortgage2026-03-18T12:00:00-05:00Pennsylvania

Carrington Mortgage Services, LLC Complaints by State

Carrington Mortgage Services, LLC Complaints by Product

Carrington Mortgage Services, LLC Complaints by Issue

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for Carrington Mortgage Services, LLC is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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