Student loan -- Dealing with your lender or servicer -- Complaint #8637105
Complaint Overview
Complaint ID: 8637105
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Texas
ZIP Code: 79928
Date Received: 2024-03-24T12:00:00-05:00
Date Sent to Company: 2024-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My student loans qualified for automatic discharge as per XXXX XXXX XXXX borrower defense settlement. My loans qualified for full discharge and refund for payments I made. The settlement conditions should have been fulfilled as of XX/XX/2024. My loans have been discharged but as of XX/XX/2024 I have not received my refund. I have tried calling the Dept of Education but they do no answer. I have also submitted several complaints via DOE website and have not received a response. I also contacted my loan servicer Mohela and they refer my back to DOE.
Frequently Asked Questions
What is Complaint #8637105 about?
Complaint #8637105 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-03-24T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.