Credit card -- Problem with a purchase shown on your statement -- Complaint #8636424
Complaint Overview
Complaint ID: 8636424
Company: Continental Finance Company, LLC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Ohio
ZIP Code: 436XX
Date Received: 2024-03-26T12:00:00-05:00
Date Sent to Company: 2024-03-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is concerning my XXXX credit card I've spoken to the company or several different occasions 30 days ago now I've placed a fraud case towards my card I let the representatives know that I've only used my card once to make for sure it work the other charges I did not make I receive a letter in the mail XX/XX/XXXX. Spoke to a representative XX/XX/XXXX the representative told me that my card balance would be restored on XX/XX/XXXX th. My balance has not been restored I'm receiving different pieces of information from each individual I speak to I am not going to pay a credit card bill for charges that I did not inquire. I spoke to a representative by the name of XXXX extremely rude of course I've been dealing with this battle for over 30 days roughly a month and a half I'm frustrated this guy tells me that I can not cuss he can not give me his employee ID number not even a last name nor was I able to speak to a supervisor. Everyone I speak to wants to constantly transfer me over to other individuals who are not willing to help in this case and matter.
Frequently Asked Questions
What is Complaint #8636424 about?
Complaint #8636424 was filed against Continental Finance Company, LLC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-26T12:00:00-05:00.
How did Continental Finance Company, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Continental Finance Company, LLC?
Yes, visit the Continental Finance Company, LLC company profile at readthecomplaint.com/company/continental-finance-company-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.