Checking or savings account -- Managing an account -- Complaint #8635904
Complaint Overview
Complaint ID: 8635904
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 90403
Date Received: 2024-03-26T12:00:00-05:00
Date Sent to Company: 2024-03-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX cashed a {$17000.00} check I made payable to and mailed to the IRS for taxes. XXXX XXXX got the funds from US Bank ( my bank ) and charged my account. When I received a notice from the IRS that my taxes had not been paid, I requested a copy of the cancelled check from US Bank and the bank teller told me it looked like the endorsement appeared to be forged. Apparently, someone acquired the check, forged the endorsement, and was able to cash the check at XXXX XXXX XXXX. Since the check was payable to the IRS, XXXX XXXX XXXX should not have cashed the check. I suspect an employee of XXXX XXXX and the person who cashed the check conspired to commit fraud and steal my funds. After many months of arguing this position, both banks have denied the claim. There is no possible way I could have known that the IRS did not receive the check until they notified me that they never received my payment. It would not occur to any reasonable lay person that the check was fraudulently endorsed when the payee on the check ( IRS ) was not scrubbed and my bank statement clearly showed it was cashed as expected. This has resulted in me being in a {$17000.00} hole. The section below is not allowing me to attach any files but I have a copy of the cancelled check I would like to include as part of this complaint.
Frequently Asked Questions
What is Complaint #8635904 about?
Complaint #8635904 was filed against U.S. Bancorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-26T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.