Credit card -- Other features, terms, or problems -- Complaint #8634764
Complaint Overview
Complaint ID: 8634764
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New York
ZIP Code: 105XX
Date Received: 2024-03-26T12:00:00-05:00
Date Sent to Company: 2024-03-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a credit limit increase on my Bank of America card. The increase was refused with the bank claiming I had 16 new cards opened in the last 24 months. This was false. I viewed my credit report and there are only 5 new cards opened. I confronted Bank of America with this and they admitted their system failed and their decision was based on incorrect information. They still refused the credit limit increase.
Frequently Asked Questions
What is Complaint #8634764 about?
Complaint #8634764 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-03-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.