Checking or savings account -- Managing an account -- Complaint #8625962
Complaint Overview
Complaint ID: 8625962
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New York
ZIP Code: 13905
Date Received: 2024-03-25T12:00:00-05:00
Date Sent to Company: 2024-03-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, I filed a complaint XXXX against Bank of America for unlawfully withholding the funds credited from my government paycheck resulting in numerous automatic payments being returned for insufficient funds including my mortgage from XXXX XXXX XXXX XXXX XXXX A representative from BOA contacted me on XX/XX/XXXX and assured me that all payments would be made and I would not be charge fees or penalties. On XX/XX/XXXX, I received a letter from XXXX stating my XXXX payment was overdue. I contacted them directly and advised that they had not receiced the payment from BOA. I called BOA and they advised that they had made the payment. Both BOA and XXXX advised they would investigate further to correct the error. I contacted XXXX several times without success and finally received an email which I found in the trash from " XXXX XXXX '' XXXX XXXX who stated that they had not found the payment. Today I again contacted BOA and had a 3 way call with myself BOA and XXXX. BOA stated again they were sending my request for an investigation up the chain on an urgent basis. I advised both parties that I did not want this to negatively impact my credit. XXXX advised it was marked late even though I requested that it was in dispute and BOA had advised them that the missing payment had been sent. My complaint is that BOA has not resolved all of the issues and impacts from the unlawful withholding of my deposit, they have changed my statement so that it does not reflect their mistakes/reversals so I am unable to check the accuracy of what they have done, nor do I have documentation of their errors which now have a far more significant impact on my credit, my mortgage and the fact that I have spent over 20 hours on the phone and filing complaints in attempting to resolve this error. XXXX has not been helpful as BOA says they have confirmation of the electronic transfer and XXXX will not establish the account it went our to. In addition, I am trying to buy another house and if they notify the credit agencies as they indicate they have done, my credit score will be significantly impacted for months. The entire system makes me want to go back to the mattress method of banking. Thank you! XXXX XXXX
Frequently Asked Questions
What is Complaint #8625962 about?
Complaint #8625962 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.