Credit card -- Problem with a company's investigation into an existing problem -- Complaint #8625347
Complaint Overview
Complaint ID: 8625347
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Difficulty submitting a dispute or getting information about a dispute over the phone
State: Tennessee
ZIP Code: 37412
Date Received: 2024-03-25T12:00:00-05:00
Date Sent to Company: 2024-03-27T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/year> I purchased a XXXX XXXX from Apple I returned it the following day. Attached to this purchase was a gift card which Apple unbeknown to me had attached to the sale. The following month and subsequent months I am being charge {$12.00} to my Apple Card. I called and spoke with Apple they agreed that there is no reason why Goldman Sachs who manages the Apple Card should be bill me when I returned the entire purchase. Apple directed me to Goldman Sachs I have call them with an Apple representative on the line to fix this problem. Goldman Sachs keeps saying that the only way to fix the problem if for them to create a dispute. I said fine do it and fix the problem they refused in call after call to create a dispute for which I request an ID number for reference. They refuse to connect me to a senior manager as they claim is not their procedure or department. They have after one payment of {$12.00} to keep them off my back they continue to bill me and making threats that they will send me to collections. I suspect this is a fraudulent group who may have lifted the name of Goldman Sachs to continue to syphon money from me a senior citizen. I live on a fix income and I can not continue to pay Goldman Sachs ( if they are really Goldman Sachs ). Please I need your help in resolving this issue as I do not owe anyone any money. Thank you
Frequently Asked Questions
What is Complaint #8625347 about?
Complaint #8625347 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-03-25T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.