Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8625195
Complaint Overview
Complaint ID: 8625195
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Nevada
ZIP Code: 890XX
Date Received: 2024-03-25T12:00:00-05:00
Date Sent to Company: 2024-03-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/year> my husband XXXX and I received calls from caller identified as Bank of America with the verified BofA phone number. Caller said he was with BofA Fraud Department, our XXXX account had been hacked. Caller used name XXXX XXXX, a corporate officer listed on BofA website. Caller asked me to type in codes to verify account. The first code was XXXX, the second code was XXXX. The codes where actually amounts withdrawn from my BofA account of {$770.00} and {$1400.00}. I was swindled and induced to follow the caller 's directions. When I hung up and called BofA Claim/Fraud Department I was told there was nothing BofA could do. The people that I called multiple times in the Claim/Fraud department told me that BofA was aware that this scam was going on, that the person was using BofA identities and stated Claim/Fraud department could not help me get my money returned. I filed a complaint with Bof A. I dispued the transactions. I have received no response or help from BofA.
Frequently Asked Questions
What is Complaint #8625195 about?
Complaint #8625195 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-03-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.