Checking or savings account -- Managing an account -- Complaint #8625146
Complaint Overview
Complaint ID: 8625146
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: New York
ZIP Code: 10011
Date Received: 2024-03-24T12:00:00-05:00
Date Sent to Company: 2024-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For roughly 20 years, I have maintained multiple accounts with Chase Bank. In XX/XX/year>, my Chase private banker in XXXX XXXX XXXX, XXXX XXXX, informed me that the banks complianceXXXX department was conducting a routine review of my accounts and required information, including supporting documentation regarding the source of funds regularly wired into one of my accounts. I promptly and dutifully provided all documentation to XXXX XXXX. On XX/XX/year>, I received a letter from Chase informing me that due to unexpected activities my accounts, credit cards, and safety deposit box will all be closed in two weeks. No supporting evidence or explanation was included in the correspondence, and none were provided over the phone from Chase customer service. After decades of banking exclusively at Chase without any incident, this capricious and arbitrary act has created profound upheaval in my financial, professional and personal lives. I have only been loyal, dedicated and responsible Chase customer. Aside from the obvious advantage and familiarity that a personal banking system provides, all my credit cards are issued by Chase, and thus the loyalty and reward programs I have worked hard to maintain are now in jeopardy. I pay all credit card balances promptly and in full every month. I appeal to the CFPB to urge Chase to reconsider its decision. At the very least, I would request that Chase permit me to maintain my bank-issued credit cards. I am fully prepared to engage in transparent dialogue with Chase and to provide any additional documentation and information regarding my financial activities that could help reverse this consequential action. Thank you for your assistance and attention to this matter.
Frequently Asked Questions
What is Complaint #8625146 about?
Complaint #8625146 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-03-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.