Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8621121
Complaint Overview
Complaint ID: 8621121
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 91701
Date Received: 2024-03-23T12:00:00-05:00
Date Sent to Company: 2024-03-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Money stolen from my Bank of America checking/saving accounts. At the morning of XXXX, I received several emails showing my Bank of America online banking was changes. I could not access my BofA online banking because my online credentials have been compromised too. I went to Bank of America local branch and found out that around {$9000.00} was transferred out of my Bank of America account at XXXX, several hours ago. I immediately requested a STOP payment of the transaction since it was not made/authorized by me.The banker denied my request and saying that the payment can not be stopped while been processing. The banker asked me to report as fraud later on once the transaction has been completed. I don't know too much about how bank works internally. I had no choice but to wait. Since XX/XX/XXXX, my checking/saving account and credit card account has all been compromised. I've been contacting BofA almost daily by phone calls or went to local branches. I also went to the local police department to report this money stolen/ identity fraud activity on XX/XX/XXXX ( attached ). I was finally able to file a fraud claim on XX/XX/XXXX, which is almost XXXX weeks later. My claim number is XXXX. ( I made several appointments with banker and wanted to file a fraud claim. All my attempts failed due to system malfunction and other excuses ). XX/XX/XXXX, BoA conclude their investigation by saying I authorized the transaction myself. The fact was that I did not authorized the transactions and I reported the fraud activities within XXXX hours. I clearly stated that I want to stop the payment when I met the banker at my first visit. The bank wants me to wait until the transaction been processed. I did so. The bank made it difficult for me to file the fraud claim by having system malfunctions. The bank concluded me authorized the transaction myself despite the fact that I went to a local brand and clearly asked a stop payment of the fraudulent transaction.
Frequently Asked Questions
What is Complaint #8621121 about?
Complaint #8621121 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-03-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.