Credit card -- Problem with a purchase shown on your statement -- Complaint #8609292
Complaint Overview
Complaint ID: 8609292
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New Jersey
ZIP Code: 070XX
Date Received: 2024-03-22T12:00:00-05:00
Date Sent to Company: 2024-03-22T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I disputed XXXX items on my Apple Card ( Goldman Sachs ) on XX/XX/2024. I called Apple thereafter and requested that they remove one of the disputes since I was able to speak to the merchant. They agreed and I received an email confirming my request to withdraw XXXX of the disputed items. Three hours later I receive an email from Goldman Sachs saying they changed my virtual credit card number - I did not request this. Then, beginning at XXXX I started getting a " feed '' of emails notifying me of initiated charge disputes dating back from XXXX. These were unauthorized disputes since all were legitimate charges. In a matter of 10 minutes, over XXXX emails for almost {$1000.00} were sent to me notifying me and also the merchants that charges were being disputed by me. I had several of my merchants close my accounts because of Apple Card services employees ' criminal behavior. I tried contacting Apple through their number. The number requires the caller to listen to credit card information and disconnects you if it can not understand the request to speak to a customer service rep. They only want to text. My neck and back are killing me after texting with 2 people for another hour today after spending 2 hours on the phone on Wednesday. I also had to contact the merchants and change my credit cards and resubscribe. I need help from the CFPB in reaching the right people at Apple Card Services. They are still processing unauthorized disputes on my account. they can not tell me what the outstanding balance is on my card. I don't know if they cleared all of the disputed items. Because the phone system is antiquated and faulty, it's impossible to clear something of this magnitude by text message. Please help me get the right person to clean my account. Remember - this problem was due solely to Apple Cards system and employee- It's an " inside job ''. I believe someone breached security and firewalls and engaged in this criminal behavior because they are disgruntled.
Frequently Asked Questions
What is Complaint #8609292 about?
Complaint #8609292 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-22T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.