Student loan -- Struggling to repay your loan -- Complaint #8608875
Complaint Overview
Complaint ID: 8608875
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Arkansas
ZIP Code: XXXXX
Date Received: 2024-03-22T12:00:00-05:00
Date Sent to Company: 2024-03-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX has been deemed ineligible for public service student loan forgiveness however, I have documentation stating that it is a nonprofit organization under XXXX XXXX XXXX XXXX XXXX umbrella. I have also filed a PSLF reconsideration form along with documentation that I am providing here. XXXX XXXX XXXX as eligible employer for PSLF as other entities under the same umbrella have been eligible. For instance, XXXX XXXX XXXX XXXX XXXX has the identical organizational structure as other XXXX XXXX 's medical practices that have been approved for PSLF, an example of which is XXXX XXXX 's Physician Clinics. They are all Arkansas, nonprofit, taxable corporations. I have documentation that my employer has given me stating that we are nonprofit and they had deemed ineligible. I have been a XXXX for many years and have work in the XXXX XXXX XXXX XXXX since XXXX in two different facilities. Students loans were the only way for me to go to XXXX and repayment with the high interest is very difficult in this economy. I need all the help I can get to get these paid off.
Frequently Asked Questions
What is Complaint #8608875 about?
Complaint #8608875 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-03-22T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.