Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #8592381
Complaint Overview
Complaint ID: 8592381
Company: Select Portfolio Servicing, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account status incorrect
State: Florida
ZIP Code: 33446
Date Received: 2024-03-20T12:00:00-05:00
Date Sent to Company: 2024-03-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made my first mortgage payment in XX/XX/XXXX. My mortgage was sold in XX/XX/XXXX. I made all my corresponding payments to the new servicer on time. The new servicer ( SPS ) argues that I have not made my XXXX payment, meaning I am one month behind. After providing all required proof, SPS says the prior servicer did not transfer the XXXX payment to SPS. The prior servicer says the XXXX payment belongs to them, given that my loan was sold in XX/XX/XXXX. SPS decided to punish me with late fees and sent my information to the credit bureau, arguing that I had not made my payment. I have complied with the agreement, and this issue should be resolved between services instead of punishing me and sending the wrong information to the credit bureaus. I cooperated with SPS, and they ignored my proof. SPS did not conduct the proper investigation.
Frequently Asked Questions
What is Complaint #8592381 about?
Complaint #8592381 was filed against Select Portfolio Servicing, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2024-03-20T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.