Credit card -- Problem when making payments -- Complaint #8583780
Complaint Overview
Complaint ID: 8583780
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 33811
Date Received: 2024-03-19T12:00:00-05:00
Date Sent to Company: 2024-03-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
Hello, My name is XXXX XXXX, I been a victim of fraud in my Synchrony account of XXXX, I have few accounts with synchrony bank credit cards and charge cards, and they are incompetent, in the way the enter my information, which I verified with them, and they still hurting my credit bureau exceptional performance. I have no problem, with any of my XXXX, XXXX, or discover accounts. It is just lousy Synchrony, that makes mistakes that cause me points in my fico score. They make the errors, and they blame me. I have all my account for ever, in auto pay with plenty of money to pay, and these idiots, tell me, that my account is invalid?? IT IS NOT. I even talked to them, and they are like talking to a robot, who does not understand a simple inquiry, form their mistakes on my accounts. I have all my bank statements that proof all my good performance. Please help in straighten this out with Synchrony bank. Also, they charge outrageous amounts of money as interest rates. I am a XXXX XXXX, and I live on a fixed income. I hope the government will fix this companies, abusing the American people, ripping us off. I thank you in advance for your time, XXXX XXXX XXXX!
Frequently Asked Questions
What is Complaint #8583780 about?
Complaint #8583780 was filed against Synchrony Financial regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-03-19T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.