Credit card -- Advertising and marketing, including promotional offers -- Complaint #8574854
Complaint Overview
Complaint ID: 8574854
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Oregon
ZIP Code: 97303
Date Received: 2024-03-18T12:00:00-05:00
Date Sent to Company: 2024-03-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi CFPB Staff, I made a purchase from XXXX XXXX XXXX XXXX XXXX under the premise of receiving an additional {$150.00} statement credit on my Synchrony/XXXX XXXX XXXX ( attached as Confirmation & Order Status for your Order # XXXX ). This is a Synchrony provided store card for XXXX XXXX. I based this premise on the promotional email which I have included ( attached as Get up to a {$150.00} credit! XXXX XXXX ). I complied with all the terms of the offer : Making the purchase between XXXX and XXXX ( XX/XX/XXXX actual purchase ), making monthly payments on time, keeping my account in good standing, and submitting a request for the credit to Synchrony in a timely fashion ( Done on XXXX, attached as Synchrony XXXX XXXX - Your Submission ID # XXXX, includes some unhelpful back and forth with Synchrony rebate support ). Here 's a record of the contacts I was able to find in my logs and emails. XXXX Email reply to Synchrony request submission email asking for update, was told I needed to wait the full 90 days after the promotion ended by XXXX XXXX. XXXX XXXX around XXXX. Can't remember the name of the agent. Spent most of time trying to get them to understand what the problem was. Zero help. XXXX Outgoing @ XXXX to XXXX. Spoke to a woman whose name I do not remember, she said she could see the submission and there were no issues, asked me to be patient and wait for it to be processed. XXXX Outgoing @ XXXX to XXXX. Got through the automated system and the call was disconnect by XXXX rebate center. XXXX Outgoing @ XXXX to XXXX. Spoke to XXXX XXXX this time over the phone instead of email. Told me she couldn't help me, and I needed to call the main line. Denied my request to speak with a supervisor. XXXX Outgoing @ XXXX to XXXX. Spoke with XXXX who claimed he put in a request for management review and that I would receive a written decision within 5 business days. I never received anything via email or mail afterwards.
Frequently Asked Questions
What is Complaint #8574854 about?
Complaint #8574854 was filed against Synchrony Financial regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-03-18T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.