Credit card -- Problem with a purchase shown on your statement -- Complaint #8463779
Complaint Overview
Complaint ID: 8463779
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Pennsylvania
ZIP Code: 17602
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I opened a dispute on a product sold on Amazon.com after the product became dangerous and caused one of our family members to experience a XXXX XXXX. I was not credited {$76.00}. Before filing this dispute, Amazon also gave me the runaround promising a refund and a free shipping label. After several attempts via phone and chat, NONE were provided. Amazon has lied to many customers repeatedly and i myself and my family have proof of this. Upon further investigation, we can only conclude others are facing this same issue with both Amazon and Synchrony Bank doing these horrible unlawful things and they are doing it together. ( Back to the Synchrony Dispute ).. I filled out the Dispute form on this same said day and gave all of the required documentation and information requested. I was not ever credited even temporary on my account and this bank is not cooperating in any way shape or form via chat, and or phone. This bank is not following The Fair Credit and Billing Act of 1974 and has no regard for their customers or the laws setfourth under our legal systems by congressional ruling. I highly suggest you look into this unfair and corrput Billing and Banking practices, as we are now pursuing a class action against both corrupt " companies '' Thank you
Frequently Asked Questions
What is Complaint #8463779 about?
Complaint #8463779 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.