Student loan -- Dealing with your lender or servicer -- Complaint #8463495
Complaint Overview
Complaint ID: 8463495
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Oregon
ZIP Code: 972XX
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I wrote this email to Representative XXXX XXXX on XX/XX/2023 that explains the situation. I thought the issue was resolved in XXXX, but after counting two payments its back to the way it was. MOHELA seems to be willfully not counting my payments. Please see below : Hello Rep. XXXX, I am writing you today at my wits end. I am enrolled in the Public Service Loan forgiveness program through the Department of Education that has unfortunately made MOHELA my loan servicer. This has been far and away the most challenging and frustrating experience I have ever had with any financial payment system. The program is such that your student loans forgiven after 120 qualified payments at a 501c3 or government agency. Initially they were counting XXXX of XXXX eligible payments. Then XXXX Then XXXX. Now it is XXXX. I have called them for over 8 months ( well before the busy season happened and payments were due ) and they have not been able to figure out my issues. I call, message, call again, they write notes, I take names of people, I submit and resubmit paperwork. Each new time they make me resubmit it takes months for them to process it and I receive 0 correspondence, they confirm my address every time. The Department of Education Ombudsman closed my case and never responded to it initially without giving a reason why. MOHELA is in no position to handle this federal contract. The Department of Education is in no position to handle the continued XXXX XXXX on the part of MOHELA. Please help.
Frequently Asked Questions
What is Complaint #8463495 about?
Complaint #8463495 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.