Credit card -- Problem with a purchase shown on your statement -- Complaint #8463242
Complaint Overview
Complaint ID: 8463242
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91321
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Someone XXXX purchased items from Best Buy using my account sometime in XX/XX/2023 I noticed this and immediately called to cancel my card and notify best buy that this was an XXXX purchase, they knew it wasnt me who made it authorized this purchase and said they would remove it from my account and may take up to XXXX XXXX cycles for it to clear and its been XXXX of constant calling all to be told every time that its still under investigation with no resolution in sight
Frequently Asked Questions
What is Complaint #8463242 about?
Complaint #8463242 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.