Credit card -- Problem with a purchase shown on your statement -- Complaint #8463132
Complaint Overview
Complaint ID: 8463132
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: California
ZIP Code: 900XX
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was the victim of identity theft on two Bank of America credit cards ; one was a VISA and the other was a Mastercard for small business. For the VISA, I reported the fraudulent transactions to Bank of America. The agent advised me to destroy the credit card and that they would send a new card to me. When I went into my wallet, I found that the card was gone and had been stolen. I reported this to the agent, and the fraudulent charges were credited back to my account on XX/XX/XXXX in the amount of {$3400.00}. However, on XX/XX/XXXX the fraudulent charges in the amount of {$2900.00} were added right back into my account! For the MasterCard for small business, I reported the fraudulent transactions to Bank of America. The agent advised me to destroy the credit card and that they would send a new card to me. When I went into my wallet, I found that the card was gone and had been stolen. I reported this to the agent, and the fraudulent charges were credited back to my account on XX/XX/XXXX in the amount of {$4700.00}. However, on XX/XX/XXXX, the fraudulent charges were reversed right back into my account! I am refusing to pay these fraudulent charges, and understand that the VISA and MasterCard products expressly state that customers are not liable for fraudulent charges. Why, then, does Bank of America continue to blame me, the victim of the fraud, for these charges? This bank is absolutely horrible, and even though I have been with them for 35 years and am now a " XXXX '' status member, I am looking to leave as soon as I get these fraudulent charges fixed. Shame on you, Bank of America! On XX/XX/XXXX, Bank of America responded : Wed like to let you know that weve resolved XXXX XXXX case. Our records indicate the fraud claim for the business account ending in XXXX, for XXXX charges. The claim was reviewed and on XX/XX/XXXX, the claim was partially denied. On XX/XX/XXXX, we spoke to our client and he partially withdrew the remaining of the claim for {$2900.00}. On XX/XX/XXXX, we spoke with XXXX XXXX regarding his complaint in reference to his Bank of America XXXX XXXX XXXX credit card ending in XXXX. During our conversation, we discussed the fraud claim XXXX for credit card ending in XXXX previously XXXX for {$3400.00}, was partially denied. A credit for {$470.00} was applied on XX/XX/XXXX, and the {$2900.00}, credit that was previously applied to the account was removed. Additionally, XXXX XXXX provided additional information and an additional review was completed however it was determined that our decision remained unchanged. XXXX XXXX had no additional questions or concerns; thus settling this matter. On XX/XX/XXXX, I responded : On XX/XX/XXXX, Bank of America responded to my claim by stating : " Additionally, XXXX XXXX provided additional information and an additional review was completed however it was determined that our decision remained unchanged. XXXX XXXX had no additional questions or concerns; thus settling this matter. '' Firstly, they do not state what the " additional information '' was. In fact, this was a XXXX police report of the identity theft itself. That is the whole issue here. In truth, the bank fraud agent stated that I was the victim of an " account takeover '' and that they had a suspect named " XXXX ''. Secondly, the statement that " XXXX XXXX had no additional questions or concerns '' is a blatant lie -- I do still have a major concern -- getting these fraudulent charges credited back to me. As a result of Bank of America 's incompetence, my credit score has dropped XXXX points. This is ridiculous, and if the bank does not resolve this, I will have no other choice than to sue the bank to recover these funds.
Frequently Asked Questions
What is Complaint #8463132 about?
Complaint #8463132 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.