Credit card -- Other features, terms, or problems -- Complaint #8462873
Complaint Overview
Complaint ID: 8462873
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: Virginia
ZIP Code: 236XX
Date Received: 2024-03-02T12:00:00-05:00
Date Sent to Company: 2024-03-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I requested a balance transfer of {$5000.00} from my citi credit card to my XXXX credit card on XXXX XX/XX/XXXX XXXX I never got the money. I opened multiple disputes in either side ( Citi and XXXX ). Citi bank said they would investigate the case and all I get is a receipt saying XXXX had received the money. XXXX also said they would start an investigation, then XXXX requested me a transmittal form from citi with the account number where the money was sent. Citi refuse to disclose the information and all I keep getting from them is the recipient with customer Id and tracking number. XXXX says those information werent sufficient to conclude the investigation. It is been 4 months that the back and forth has been going on, and I still dont have the money.
Frequently Asked Questions
What is Complaint #8462873 about?
Complaint #8462873 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-03-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.