Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8459280
Complaint Overview
Complaint ID: 8459280
Company: Fidelity National Information Services, INC. (Fnis)
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 92019
Date Received: 2024-03-01T12:00:00-05:00
Date Sent to Company: 2024-03-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Did you understand what I just told you guys? Are you guys that ignorant and that stubborn to understand what my complaint was, I never mentioned about opening the account with Chex XXXX. I was referring to a bank checking account. I know you are not a bank checking account what I was insinuating was that I will not allow me to log in or register a username with your company because someone on your behalf is already registered with my personal information.. Yes Chex XXXX Like the snack bag thats all you really are!! You guys are supposed to be one of the most secured and reliable. In reality, so arrogant and stubborn to even understand what my complaint was and you responded to my complaint, without addressing or understanding what my complaint is, I could not register or make a username or make an account with your company, because you decided to let a criminal and fraudster register an account pretending to be me. How sad maybe I need to embarrass you guys on social media for you to understand what is going on Chex XXXX? You are far from Chex system. So I hope you understand the moral of the story now. I could not register a username with your company because your company is Chex is not secured, so are you a high rank credit monitoring system, but is still allowing a criminal, a fake frudster, pretending to be me to register an account with your company And destroy my credit and manipulating your system then that is a big big problem. Im documenting all this
Frequently Asked Questions
What is Complaint #8459280 about?
Complaint #8459280 was filed against Fidelity National Information Services, INC. (Fnis) regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-03-01T12:00:00-05:00.
How did Fidelity National Information Services, INC. (Fnis) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Fidelity National Information Services, INC. (Fnis)?
Yes, visit the Fidelity National Information Services, INC. (Fnis) company profile at readthecomplaint.com/company/fidelity-national-information-services-inc-fnis to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.