Checking or savings account -- Closing an account -- Complaint #8453428
Complaint Overview
Complaint ID: 8453428
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Pennsylvania
ZIP Code: 16066
Date Received: 2024-02-29T12:00:00-05:00
Date Sent to Company: 2024-02-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Originally I was with XXXX XXXX now XXXX XXXX in XXXX for 20 years. I was a victim of fraud. I was able to get some of the charges back however there are other companies still involved. XXXX sent me a check at the end of XX/XX/year> for approx. $ XXXX. The check bounced. It was on hold for about 10 days. I cashed out $ XXXX to pay bills. I was told a couple days later the check bounced and to bring up the money, I then finally was paid by my insurance for the fraud protection for $ XXXX which I paid the bank in full. I was told they would not put a flag on my account UNLESS I did not pay for it. I was sent a letter via registered mail. My mail lady did not deliver to me that friday. I had to go to post office when I was off on tuesday. By then my paychecks, my social security XXXX and my royalty checks hit the account and were rejected. It was not to happen like that overnight but it did. I was to have 30 days. They said sorry mis-communicated with back office. Can't fix now. So I had no access to my money. I had to wait to have everything resent. I opened with USAA Bank. I had a couple of fraud charges. I called them right away. They credited my account for it. Then I had a call tuesday XX/XX/XXXX my account is closed and I can not access my SS XXXX or my pays for 60 days??? I can not pay my rent. I have {$2.00} in my wallet. Scammers took my life savings and I am paying for it now.
Frequently Asked Questions
What is Complaint #8453428 about?
Complaint #8453428 was filed against United Services Automobile Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-02-29T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.