Checking or savings account -- Managing an account -- Complaint #8453267
Complaint Overview
Complaint ID: 8453267
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 75077
Date Received: 2024-02-29T12:00:00-05:00
Date Sent to Company: 2024-02-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, my fianc and I purchased a home from a couple with the same last name as me ( XXXX ). When we purchased the home, I had my mail forwarded to my new address. Since the purchase, my Primary address on my banking account changes to the previous owner 's new address, in a different city, without my consent. It has changed without my consent at least 10 different times. I call chase every time this happens, and they do not have an answer other than to change my address with the post office. I have done just that on 3 different occasions. When my address changes without my consent I am unable to use my debit card for 24 hours after each occurrence. They continuously tell me that " Generally, your address should not change without your consent '' but here we are. Why is it that the postal company is linked to banking?
Frequently Asked Questions
What is Complaint #8453267 about?
Complaint #8453267 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.