Student loan -- Dealing with your lender or servicer -- Complaint #8443843
Complaint Overview
Complaint ID: 8443843
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Colorado
ZIP Code: 80211
Date Received: 2024-02-28T12:00:00-05:00
Date Sent to Company: 2024-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a member of the XXXX XXXX XXXX settlement class. Per this settlement, Mohela, my federal student loan manager, must discharge the qualifying loans and fully refund me by XX/XX/scrub>XXXX XXXX XXXX. They have been unable to meet this deadline. Mohela has been unable or unwilling to commit to a financial total or a timeline in this process. While I appreciate their request for patience, this is a bank that has failed to meet a settlement deadline. The outstanding total to me is approximately {$55000.00}. I have made multiple attempts at recourse throughout the settlement period with Mohela. Including multiple hours of hold times and multi-day waits to speak to supervisors. While some staff are trying to be genuinely helpful, I frequently interact with staff who are, at best, ignorant and, at worst, dishonest. I acknowledge that multiple entities are involved ( Mohela & FSA ). I am also aware of ongoing legal action by XXXX XXXX on Predatory Student Lending. There were consequences for delinquency at every step of my student loan repayment journey. These delays are an opportunity cost.
Frequently Asked Questions
What is Complaint #8443843 about?
Complaint #8443843 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-28T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.