Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #8443804
Complaint Overview
Complaint ID: 8443804
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Money order, traveler's check or cashier's check
Issue: Fraud or scam
State: Michigan
ZIP Code: XXXXX
Date Received: 2024-02-28T12:00:00-05:00
Date Sent to Company: 2024-02-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Back in XXXX of 2023 I had realized that Bank of America sent me a check refunding me for overdraft fees that I shouldn't have paid in the form of a check they sent to me to my mailbox, that check was stolen out of my mailbox forged and cashed. I realize that and I called and made a claim back in XXXX of 2023 they never sent me the paperwork or sent the paperwork to the wrong address and so they closed the claim because I didn't fill out the paperwork and send it. So then in XXXX of 2023 I called to find out what was going on with it and they said it was closed they resent me the paperwork I filled it out the day I got it and send it back in now it's been God knows how long I still haven't gotten anything back they have continuously told me they were going to get working on it but every time I called in they couldn't find it and I spent 2 hours on the phone with them every time find the about a month ago I talked to a lady who dug into a deeply you figured it out and they have been literally giving me the runaround every time back forth back and forth back and forth on every time I spend 2 hours on the phone with them trying to find out what's going on they have not fix this issue they have not giving me a refund for that check and they are saying it's taking 90 days well it's been longer than 90 days I've been dealing since XXXX of 2023 and just need my money please help me. Also to add back in XXXX when I received the paperwork they wanted me to fill out they said that I had put the wrong claim number on it but I literally copied the claim number that they sent on the paperwork for me to fill out copied it from there to the ones I needed to fill out so how could it have been wrong and there's also change the claim number I believe to get it so they can get it under their time frame of when it's supposed to be done and they've literally screwed me around
Frequently Asked Questions
What is Complaint #8443804 about?
Complaint #8443804 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-02-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.