Student loan -- Dealing with your lender or servicer -- Complaint #8443767
Complaint Overview
Complaint ID: 8443767
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Missouri
ZIP Code: 638XX
Date Received: 2024-02-28T12:00:00-05:00
Date Sent to Company: 2024-02-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been with Mohela for years. I have two Direct Loans with them. I have XXXX payment taken out of my checking account on the XXXX of every month. They then apply the payment according to how their system works to my two loans. I had my payment withdrawn on XX/XX/XXXX as usual. Then on XX/XX/XXXX I received a message from Mohela that my loan was overpaid. This made no sense to me for I did not pay extra onto any of my student loans. I replied to the message asking how this is so, but they take too many business days to respond to messages. Yesterday, XX/XX/XXXX after being on the phone for XXXX hour and XXXX minutes and XXXX seconds I spoke with someone who informed me that my payment was applied incorrectly to my loans. They applied the entire payment to XXXX loan, but not to my other loan which makes my one loan overpaid I and my other now delinquent. She asked me if I would like to make a payment with her over the phone to get my loan up to date or if I wanted her to submit a form in order to have my payment applied correctly. I told her I would like to submit the form. She told me it would take 60 business days for it to process!
Frequently Asked Questions
What is Complaint #8443767 about?
Complaint #8443767 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-28T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.