Student loan -- Dealing with your lender or servicer -- Complaint #8435426
Complaint Overview
Complaint ID: 8435426
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Massachusetts
ZIP Code: 020XX
Date Received: 2024-02-27T12:00:00-05:00
Date Sent to Company: 2024-02-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, MOHELA, my student loan servicer, sent me a message indicating my annual recertification was coming up. It did not include any actual deadlines or other key details. On XX/XX/XXXX, I sent MOHELA a message that there was message was not clear and, moreover, per Federal guidance at https : //studentaid.govXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, they are not permitted to ask me to re-certify before XX/XX/XXXX. I asked them to push out my recertification to next year as provided in the guidance : " If your recertification date falls between now and XX/XX/XXXX, it will be pushed out by one year. For example, if your account says your recertification date is XXXX XXXX, XXXX, that date will be pushed out to XXXX XXXX, XXXX. '' They have not responded at all as of XX/XX/XXXX and my payment now shows around a $ XXXX payment instead of the prior ~ {$300.00} payment. The payment is coming up on XX/XX/XXXX, so this is getting more urgent. I really appreciate your help. I am just trying to get this servicer to follow the rules the government requires. Please note I also submitted a complaint at Federal Student Aid. Thank you.
Frequently Asked Questions
What is Complaint #8435426 about?
Complaint #8435426 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-27T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.