Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #8418717
Complaint Overview
Complaint ID: 8418717
Company: U.S. Bancorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 92024
Date Received: 2024-02-25T12:00:00-05:00
Date Sent to Company: 2024-02-25T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I notified US Bank 's fraudulent department that a non-authorized, fraudulent draft check in the amount of {$990.00} was paid to the order of QB Accounting Services from our account. This is not a known repeat vendor of our company nor was it eve authorized for payment. After repeated calls to the US Bank asking when investigation would be completed and funds returned I have been told they will contact us whenever they finish their investigation. I understand this issues should be resolved within 45 days of reporting. US Bank has not contacted me in writing confirming my filing this claim with thier fraud department nor have they outlined steps that will be taken in the resoluton of this and by when. This money has been deducted from the account since XX/XX/XXXX. I previously reported this to their fraudulent department on XX/XX/XXXX but they claim they have no record of my phone call. On XX/XX/XXXX I personally wentt to the bank and filed an Affidavit of XXXX XXXX XXXX and stil have not received any communication from the bank. XXXX claim ID # XXXX
Frequently Asked Questions
What is Complaint #8418717 about?
Complaint #8418717 was filed against U.S. Bancorp regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2024-02-25T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.