Checking or savings account -- Closing an account -- Complaint #8414561
Complaint Overview
Complaint ID: 8414561
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Texas
ZIP Code: 75052
Date Received: 2024-02-24T12:00:00-05:00
Date Sent to Company: 2024-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I received my tax refund to this account and needed to transfer out of it due to an emergency and came and my husband closing on a home. I made 2 seperate transfers to two different external accounts. The very next day when I tried to log in to check the status of the transfers I was locked out of my account and had to call. I called and got the situation resolved and was told the money would go back into the account since the transfers were reversed. I didnt like the outcome of the situation so I decided to close the account and was told by multiple people that the account was closed and the funds have been transferred to my preferred account. I checked the status of the these transfers multiple times and was told everything was okay. On XX/XX/24, I opened up the app to check the status of the transfer since I requested the account closed and and saw the account was open and was surprised since I requested to have it closed on the XXXX. I reached out to chat and was advised that the account was still open, the transfer was good and that there was a security alert on the account when I indeed closed it on the XXXX and I was advised that I needed to call and speak with someone in a different department. So on XX/XX/24, I called and spoke with a security specialist and explained what was going on and was advised that due to it being quick money movement that XXXX cant access my funds. I advised the lady that the account should be closed there is no reason I cant access money that my husband and I worked hard for and this account needs to be closed. She advised me on how to officially close it and get the money. I NEED THIS MONEY TO CLOSE ON A HOME. This has caused so much emotional distress.
Frequently Asked Questions
What is Complaint #8414561 about?
Complaint #8414561 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-02-24T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.