Credit card -- Problem with a purchase shown on your statement -- Complaint #8414452
Complaint Overview
Complaint ID: 8414452
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: West Virginia
ZIP Code: 249XX
Date Received: 2024-02-24T12:00:00-05:00
Date Sent to Company: 2024-02-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a disputed charge for {$140.00} from XXXX for a purchase that I never received. I tried disputing it with XXXX first but after I waited the XXXX weeks and saw no refund, I contacted Synchrony ( PayPal Credit ) to dispute the charge. They collected dates and all the information I had. They then denied my claim twice. I've been using PayPal Credit for years and I've never not paid for a legitimate purchase. My credit score is almost in the XXXX so I don't want it ruined over this, but I will not pay for something I never received.
Frequently Asked Questions
What is Complaint #8414452 about?
Complaint #8414452 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-02-24T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.