Credit card -- Getting a credit card -- Complaint #8410863
Complaint Overview
Complaint ID: 8410863
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Problem getting a working replacement card
State: Puerto Rico
ZIP Code: XXXXX
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Letter written to Citibank after repeated phone calls with no results. XXXX, XXXX, XXXX Ref : AA Executive Citi card # XXXX XXXX XXXX XXXX XXXX , XXXX XXXX XXXX - XXXX Dear XXXX XXXX, I am very sorry to have to resort to writing to you in order to resolve an issue created by Citicard. But repeated communication have provided no satisfactory results. While in XXXX XXXX on a 6 weeks trip, XX/XX/year>, I received an urgent message from Citi saying to contact them due to a recent fraud charges on my AA executive card. Of course, the toll free number did not work from XXXX, so I found a local US prefix I could use. I contacted Citi and told them the charge from XXXX was not mine. The representative informed me that the card would have to be cancelled. I told him there was no place to send me a card since I was traveling until XXXX, XXXX. He said NO PROBLEM, I could contact Citi upon my return and a new card would be sent. Of note, the card was no longer available for my use and many reservations charges to the card had to be changed to another card. Upon my return, XXXX, XXXX, I called Citi and after be transferred 5 times got a person who indicted he would look into the issues and get back to me. Of note, I paid the annual fee, around {$600.00}, in XXXX XXXX. The supervisor did call me the next day but indicated he needed more time. For some reason, Citi HAD PUT THE ACCOUNT INACTIVE. I asked for a new card since I had paid the annual fee. The next day I received an email indicating a message from Citi- upon review It stated my account was closed. I never requested the account closed. I requested a new card. I really do not understand why I was treated this unfair way. With Amex Platinum then this same thing occurred, I was sent a new card with a new number. I would like my account reopened or a new account created. I can not believe that this is not possible, especially since I paid the annual fee. I have over XXXX XXXX miles on AA so I do use the card. I know my credit history is readily available. At the lease, Citi should have opened a new account and given me credit for the annual fee. Luckily during my travels, I carry several credit card. I hope you can assist in resolving this issue. I have been a good customer. XXXX XXXX till XXXX, XXXX address XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8410863 about?
Complaint #8410863 was filed against Citibank, N.A. regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.