Credit card -- Other features, terms, or problems -- Complaint #8410829
Complaint Overview
Complaint ID: 8410829
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Kentucky
ZIP Code: 422XX
Date Received: 2024-02-23T12:00:00-05:00
Date Sent to Company: 2024-02-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On Thursday XX/XX/year> I called Bank of America and advised I was unable to review & redeem my rewards money. She stated she would put a ticket in and it would be fixed in a day or so. On Friday XX/XX/year> I called BOA again and was told there was a problem with the app and it would be fixed by the weekend. On Monday XX/XX/year> I called BOA again and was told they were unaware of a problem but would put a ticket in. I asked to speak to a supervisor and was disconnected. On Thursday XX/XX/year> I went to a branch of BOA in XXXX XXXX & spoke with XXXX XXXX. She stated she would put a ticket in to get it fixed. She stated that was all she could do. On Friday XX/XX/year> I sent her an email asking what has been done to fix my inability to redeem my rewards money. On said date she called and stated it was an app issue. I advised her as well as all the other employees of BOA that I knew they were found guilty and fined XXXX XXXX dollars for not paying customers back their rewards money. All employees stated they were not aware of this lawsuit.
Frequently Asked Questions
What is Complaint #8410829 about?
Complaint #8410829 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-02-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.