Debt collection -- Attempts to collect debt not owed -- Complaint #8403654
Complaint Overview
Complaint ID: 8403654
Company: Synchrony Financial
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Maryland
ZIP Code: XXXXX
Date Received: 2024-02-22T12:00:00-05:00
Date Sent to Company: 2024-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Dates beginning middle of XX/XX/XXXX and then XX/XX/XXXX and XX/XX/XXXX I keep receiving calls from a Synchrony Bank ( robo call ) stating to call them at phoneXXXX I do not owe a debt. I do not have a credit card with them. I called them and was transferred to another number. I then talked with a man and stated I do not owe a debt. He said he would stop calling. But the calls keep coming. I have not received anything in writing stating I owe a debt ( because I don't ). I believe they are trying to scam me. I am a XXXXXXXX XXXX senior citizen. They called my before XXXX eastern time- about XXXX every time. Years ago I had a credit card with XXXX serviced by/under Synchrony Bank but do not now and all credit card bills were paid off. I do not appreciate them continuing to call me especially since I am in mourning about the passing of my older brother ( I was not the executor of his estate. ) I checked the internet and their number comes up as an online bank that scams people. Several people have had the same experience as I am having now ( robo calls then being transferred to another call, claims of owing money on a nonexistent credit card, etc. ) Please make them stop calling me. Thank-you very much for your assistance in this matter.
Frequently Asked Questions
What is Complaint #8403654 about?
Complaint #8403654 was filed against Synchrony Financial regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2024-02-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.