Student loan -- Dealing with your lender or servicer -- Complaint #8403084
Complaint Overview
Complaint ID: 8403084
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Indiana
ZIP Code: 467XX
Date Received: 2024-02-22T12:00:00-05:00
Date Sent to Company: 2024-02-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Submitted Income based payment ( SAVE ) application on XX/XX/XXXX and it is still processing. Called on XX/XX/XXXX as I was notified that payments would begin XXXX despite save plan not being processed. I was put on forbearance on XX/XX/XXXX and told my application would be reviewed and approved as I met all criteria. XX/XX/XXXX was notified that forbearance was ending on XX/XX/XXXX and payment of {$220.00} be due. I called and was told my application was expedited with a reply being recieved in XXXX business days. Received an email XX/XX/XXXX entitled Corresponding Process Delay. When I called to voice my frustration on XX/XX/XXXX, I was hung up on. XXXX months is an absolute ridiculous amount of time to wait for my SAVE application to be approved.
Frequently Asked Questions
What is Complaint #8403084 about?
Complaint #8403084 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-22T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.