Checking or savings account -- Closing an account -- Complaint #8395812
Complaint Overview
Complaint ID: 8395812
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New Jersey
ZIP Code: 080XX
Date Received: 2024-02-21T12:00:00-05:00
Date Sent to Company: 2024-02-21T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My XXXX XXXX XXXX Uncle died on XX/XX/XXXX. I was on his checking account and have written and cashed checks for the last 20 years for him. I was advised on XX/XX/XXXX XXXX that I was only a POD on his checking account so they closed the account and took the money. I was asked to " jump through the following hoops '' XXXX. Send Certificate - DONE 2.Received a letter saying I needed to file a Tax form with the State of New Jersey because he was living in XXXX for the last 30 years but the account was opened in XXXX XXXX - Did that and was told I only had to sign and notarize an affidavit explaining that he lived in XXXX - DONE XXXX. I called to see if they received the Affidavit. They said sorry, you didn't have to do that. Just fill out our BOA form and send a copy of his Will, of which I am Executor. DONE I should receive the check in 10 days XXXX. Called again to see what was going on ( end of XX/XX/XXXX ), Said sorry, you need to have your Sister sign a BOC form ( she lives in XXXX I live in NJ ) She went into BOA in XXXX and signed the form. check in 30 days. ( That was also in XX/XX/XXXX ) XXXX Today I called BOA Third Party Case manager and was told that just last night they approved the payment and I should have a check in 30 days!!!!!!!!!!!!!
Frequently Asked Questions
What is Complaint #8395812 about?
Complaint #8395812 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2024-02-21T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.