Credit card -- Fees or interest -- Complaint #8394330
Complaint Overview
Complaint ID: 8394330
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: Maryland
ZIP Code: 212XX
Date Received: 2024-02-21T12:00:00-05:00
Date Sent to Company: 2024-02-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
My Verizon visa credit card administered by synchrony bank shows my account past due even though the payment was made on the due date, midday via the credit card app. Instead of acknowledging the payment, the account indicates that it is pass due. I spoke with the synchrony bank customer service agent, XXXX, employee number XXXX. She informed me that the payment was pending in their system which causes the account to be listed as past due. I think this is an injustice for the customer. I made the payment on the due date. A payment that is considered past due accrues more interest and a late fee is assessed. The minimum amount due was {$68.00}. I paid {$250.00}, on the due date in the XXXX Including the late fee which has not yet been assessed, more interest is accruing because of the delay in the recognition of the payment.
Frequently Asked Questions
What is Complaint #8394330 about?
Complaint #8394330 was filed against Synchrony Financial regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2024-02-21T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.