Student loan -- Struggling to repay your loan -- Complaint #8386704
Complaint Overview
Complaint ID: 8386704
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with your payment plan
State: Colorado
ZIP Code: 81301
Date Received: 2024-02-20T12:00:00-05:00
Date Sent to Company: 2024-02-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have recently tried to pay my student load to Mohela several times. Once over the phone and twice on their website. Each time I try I get an email stating that my financial institution has rejected my payment. I have contacted XXXX XXXX each time and they have told me that Mohela has not tried to pull the funds. I have had sufficient funds in my account each time. The dates and amounts are listed below. XX/XX/XXXX : {$300.00} XX/XX/XXXX : {$410.00} XX/XX/XXXX : {$410.00}
Frequently Asked Questions
What is Complaint #8386704 about?
Complaint #8386704 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-02-20T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.