Student loan -- Dealing with your lender or servicer -- Complaint #8386625
Complaint Overview
Complaint ID: 8386625
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Utah
ZIP Code: 84057
Date Received: 2024-02-20T12:00:00-05:00
Date Sent to Company: 2024-02-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My account was charged after the COVID tuition pause ended on XX/XX/year>, since I had my account set up as auto-pay. My account is under deferment. I have a pending case with the XXXX XXXX XXXX that allows my account to stay in deferment. I called to get this auto-pay transaction refunded on XX/XX/year>. They told me it would take about XXXX days to get my refund. I haven't received it yet. They keep giving me an update that the refund will be processed in x amount of days. The total refund amount is {$220.00}. I had my case escalated on XXXX XXXX, XXXX, and was informed that a refund would be processed in 7 business days. I called two weeks later, they told me the refund escalation was entered incorrectly and it would be processed in 7 business days. It's been 3 weeks since that day, and still no refund. On top of that, when it comes to refunds their support line barely wants to assist me. I've had them hang up on me and put me in the queue, to wait over an hour to get anyone on the phone.
Frequently Asked Questions
What is Complaint #8386625 about?
Complaint #8386625 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-20T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.