Student loan -- Dealing with your lender or servicer -- Complaint #8367131
Complaint Overview
Complaint ID: 8367131
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Ohio
ZIP Code: 43235
Date Received: 2024-02-17T12:00:00-05:00
Date Sent to Company: 2024-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently applied to switch my IDR repayment plan to the SAVE plan on XX/XX/XXXX and also requested the 30-day forbearance while my plan was being changed. I received a confirmation from my servicer, Aidvantage, on XX/XX/XXXX that my request had been approved, however they immediately increased my next payment that was due on XX/XX/XXXX with no forbearance. I filed a complaint but have not yet received a response. Currently my account is showing a past due balance of {$260.00} for the payment on XX/XX/XXXX which should not have been charged, as well as charges for next month for a total of {$520.00}.
Frequently Asked Questions
What is Complaint #8367131 about?
Complaint #8367131 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-17T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.