Student loan -- Dealing with your lender or servicer -- Complaint #8366427
Complaint Overview
Complaint ID: 8366427
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Oregon
ZIP Code: 97302
Date Received: 2024-02-17T12:00:00-05:00
Date Sent to Company: 2024-02-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
MOHELA has repeatedly failed to abide by the federal statutes and regulations surrounding debt collection and the rights of debtors. This is an ongoing issue that they seem to have no interest in correcting. In XXXX of XXXX, they failed to send billing statements with the legally required 20 days notice. I was able to make my payment, but only barely, as I only had 3 days notice that payments were resuming. In XXXX of XXXX, the same thing occurred. They failed to provide notice for the resumption payment dates, and I barely made my payment with only 5 days notice. In XXXX of XXXX, they became even more blatant. On XX/XX/XXXX, I made a payment in the amount owed of {$250.00}. On XX/XX/XXXX, MOHELA sent me a message declining the payment and stating that I was past due. Now, they are attempting to double-charge me by refusing to accept the payment unless it is coupled with XXXX payment.
Frequently Asked Questions
What is Complaint #8366427 about?
Complaint #8366427 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-17T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.