Student loan -- Dealing with your lender or servicer -- Complaint #8363338
Complaint Overview
Complaint ID: 8363338
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Need information about your loan balance or loan terms
State: Arizona
ZIP Code: 85254
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam : RE : Grievance with Mohela-Official Servicer of Federal Student Aid I need your help resolving a potential fraud issue. Since XX/XX/2023, I have been dealing with Mohelas staff via multiple telephone calls waiting on average 3 hours per call trying to resolve Mohelas system issue and as of today, my issue is unresolved. Therefore, for 5 ( five ) months, I have dealt with representatives in training, told that a manager will contact me, and now after speaking with a manager I am waiting for the Accounting Team to review my issue and justify their system discrepancy. I still dont have a justification or resolution. I am concerned that Mohela is deliberately delaying the resolution of this issue with the intent to earn more in interest and fees than what was provided in the original payback obligations. Please review the attached word document for the details
Frequently Asked Questions
What is Complaint #8363338 about?
Complaint #8363338 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.