Student loan -- Dealing with your lender or servicer -- Complaint #8362754
Complaint Overview
Complaint ID: 8362754
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Received bad information about your loan
State: Ohio
ZIP Code: 432XX
Date Received: 2024-02-16T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I submitted a PSLF Reconsideration request on XX/XX/XXXX with case number # XXXX. It has been 8 months since any updates of this reconsideration and Mohela is telling me they have not received updates either. I have also been directed multiple times by Mohela to contact XXXX. When I connect with XXXX they tell me they can not see the status of the reconsideration request and can provide no information to me about it. They are telling me that Department of Education handles the reconsideration requests and that written decisions will be sent to me regarding the following payments : I am not receiving credit for payments made on my loans from XX/XX/XXXX - XX/XX/XXXX. My loans were originally placed on an In School Deferment for this time period, but I submitted a School Deferment Waiver form to XXXX XXXX to have this deferment removed from my account. XXXX XXXX approved this request and I have attached these documents to my complaint. During this deferment period I made several payments on my loans and have attached a copy of my payment history from my servicer.
Frequently Asked Questions
What is Complaint #8362754 about?
Complaint #8362754 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-02-16T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.