Prepaid card -- Problem getting a card or closing an account -- Complaint #8355949
Complaint Overview
Complaint ID: 8355949
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem getting a card or closing an account
Sub-Issue: Trouble closing card
State: California
ZIP Code: 95014
Date Received: 2024-02-15T12:00:00-05:00
Date Sent to Company: 2024-02-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please see exact dates in the attached document. Late XX/XX/XXXX, we tried to transfer money out of our Direct Express account, but were denied multiple times, even though their website explicitly states that we are able to. They required verification documents consisting of a photocopy of my drivers license and my bank statement showing my account and routing numbers, which we also sent multiple times. With no other options, we called DirectExpress multiple times, and they said the same thing, to keep sending in the verification documents. Finally, we asked them to close our account, in which they told us to contact the Social Security Administration. We contacted the SSA, but SSA told us only Direct Express has the authority to close our account and give us our money. We relayed this information to Direct Express, in which they told us to keep contacting the SSA. Direct Express then sent us an email and letter claiming that if we do not respond to their communication in regards to this issue after XX/XX/XXXX, they will consider this matter solved. This is completely false ; we have responded to all their attempts at communication through text and email, but they were the ones who did not respond back to us. This is EXTREMELY shady. Please see attached document for exact dates and screenshots of our text and email conversations.
Frequently Asked Questions
What is Complaint #8355949 about?
Complaint #8355949 was filed against Comerica regarding Prepaid card specifically about Problem getting a card or closing an account. It was received by the CFPB on 2024-02-15T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.