Student loan -- Credit monitoring or identity theft protection services -- Complaint #8340701
Complaint Overview
Complaint ID: 8340701
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Problem canceling credit monitoring or identify theft protection service
State: Texas
ZIP Code: 780XX
Date Received: 2024-02-13T12:00:00-05:00
Date Sent to Company: 2024-02-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My student loan was forgiven as of XX/XX/year>. Mohela stated it would take 90 days to hit my credit bureaus. As of this writing they have not reported. I have emailed them several times to no avail.
Frequently Asked Questions
What is Complaint #8340701 about?
Complaint #8340701 was filed against Mohela regarding Student loan specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2024-02-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.