Prepaid card -- Problem with a purchase or transfer -- Complaint #8340124
Complaint Overview
Complaint ID: 8340124
Company: Comerica
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Charged for a purchase or transfer you did not make with the card
State: California
ZIP Code: 95620
Date Received: 2024-02-13T12:00:00-05:00
Date Sent to Company: 2024-02-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am a Comerica/Direct Express consumer. I receive XXXX benefits on a card monthly. The state income comes on the XXXX, the federal, on the XXXX. I was getting ready to go to the grocery store on the XXXX of XXXX and checked my card to be sure that my state check had been deposited. I noticed ( on the app ) where I check my funds and transactions that there was a card sale pending for the XXXX of XXXX in the amount of {$990.00}. It was a fraudulent card use at " XXXX XXXX XXXX XXXX, Colorado United States Of America ''. I live in XXXX, California and absolutely was not in CO. Also, this is my ONLY source of income as a XXXX mother of XXXX. I absolutely did not would not could not make a transaction for that amount. I immediately called the bank to let them know that this was a fraudulent transaction. At the time, I only had {$100.00} on my Direct Express card. I receive just over {$1000.00} on the XXXX. I was told I would need to file for an investigation ( which I did ) as well as cancel my card and apply for provisional credit. I did all three tasks and have tried repeatedly to get information as to what is happening with the investigation. It is now the XXXX, and I have not received any form of communication back regarding the investigation or the provisional credit. I have no way to pay my bills and zero access to my funds. Please look into this matter as this was a crime that needs to be investigated. Thank you so much. Sincerely, XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #8340124 about?
Complaint #8340124 was filed against Comerica regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-02-13T12:00:00-05:00.
How did Comerica respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Comerica?
Yes, visit the Comerica company profile at readthecomplaint.com/company/comerica to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.