Credit card -- Closing your account -- Complaint #8333227
Complaint Overview
Complaint ID: 8333227
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: New York
ZIP Code: 125XX
Date Received: 2024-02-12T12:00:00-05:00
Date Sent to Company: 2024-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, In XXXX of XXXX Citibank closed my " Costco Anywhere '' visa card without my permission. I called repeatedly to ask them to reopen the card and they refused. This was very frustrating because they would tell me things like " we can't tell you why we closed your account, you need to wait up to two weeks for a formal letter '' Finally they sent me a letter stating that the account was closed because of an issue with my payments -- which I had already called on the phone to resolve. I called back and asked them to reopen the account, and they told me they could not, and the stated reason was my credit report. This is confusing to me as I had been in good standing with this credit card and always paid it on time. I had even made a payment on XX/XX/XXXX in the amount of {$500.00} and they provided me confirmation that my credit available would increase by {$500.00} at that time. A few days later the account was closed. So I have the following issues : 1. Citibank unilaterally closed a card I was in good standing with because of an issue with my payments. This has never happened before, and the representatives all told me I could have the account reopened but the account was never reopened. 2. I did not request the card to be closed 3. There is some damage to me as I have been using this " rewards '' card to get credit at Costco. I am now no longer eligible for a 2 % costco rebate due to Citi 's actions. 4. Citi has refused to reopen the account. 5. Citi sent me the attached letter which is not correct. As I have stated to the citi representative : 1. If my account has been closed, citi should not be charging me a 30 % interest rate ( a credit card rate ). As Citi should be aware, a credit card is a revolving product allowing me to use up to a pre set credit limit and pay it down as I see fit provided I make some minimum monthly payment ( as I have a always done ). At best, what we now have is a loan -- there is a set amount of principal due and the interest rate should conform to loan interest rates which I believe is capped at 9 % in NY State ( so they are committing usury ). XXXX. I have offered to let them reinstate my credit card with no hard feelings but they have refused to do so. XXXX. As such I dispute the debt and ask them to cease and desist all communications. XXXX. The credit card can not be " past due '' because they themselves have closed the account. XXXX. This has all been told to Citi representatives yet they insist on calling me and sending unsolicited emails. I would therefore demand that either a ) citi reinstates my Costco card with full privileges and no late period ( as they have caused the same ) or b ) ceases and desists all contact with me until such time as they reinstate the credit card, as they did not have my permission to close the account. Additionally, as they closed the account on their own they should no longer report this as an account to the credit bureaus, and I plan on using this complaint as evidence of such. Again, they have unilaterally modified the contract and are thus in default. If they don't want me as a customer then they can forgive the debt. Otherwise they should reopen the account and give me all normal privileges associated with this account. Thank you, XXXX
Frequently Asked Questions
What is Complaint #8333227 about?
Complaint #8333227 was filed against Citibank, N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-02-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.