Checking or savings account -- Managing an account -- Complaint #8333185
Complaint Overview
Complaint ID: 8333185
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New York
ZIP Code: 124XX
Date Received: 2024-02-12T12:00:00-05:00
Date Sent to Company: 2024-02-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
XXXX XXXX Chief Legal Officer & Corporate Secretary XXXX XXXXXXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX XX/XX/XXXX Re : Business Account No. XXXX XXXX XXXX : I opened the above captioned account in XX/XX/XXXXXXXX after being offered a bonus of {$2000.00} for depositing $ XXXX, and maintaining that balance for several months. To date, I have never received the {$2000.00} bonus, and I have also been charged monthly service fees because I must maintain the account open until the bonus is paid. I have contacted my CitiBank representative, XXXX XXXX at XXXX XXXX XXXX several times about this. Although he has been very helpful and offered to file a formal inquiry, my balance has never been credited for the bonus. Rather than file a complaint ( see XXXX XXXX ), I wanted to reach out to you first. As you know, the deliberate failure of CitiBank to follow the terms of their bonus offer would constitute, inter alia, fraudulent conversion and violate XXXX XXXX. This provides for treble damages up to {$1000.00}. If you were aware of this delay by CitiBank to retain bonuses, you would be subject to Judiciary Law 487 which provides for treble damages. At this time I am only asking for {$3000.00} which is the {$2000.00} bonus, and the {$1000.00} additional deposit. The account balance is now less than {$1000.00} due to monthly service fees, since I was required to keep the account open until the bonus was credited. In addition, I request {$150.00} which I would have earned by buying $ XXXX of short term T-Bills through my treasurydirect.gov account for the past 12 months. The average annualized yield during the last year has been approximately 5 %. Yours, ___________ XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX
Frequently Asked Questions
What is Complaint #8333185 about?
Complaint #8333185 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-02-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.