Student loan -- Struggling to repay your loan -- Complaint #8326540
Complaint Overview
Complaint ID: 8326540
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Problem with forgiveness, cancellation, or discharge
State: Texas
ZIP Code: 75087
Date Received: 2024-02-11T12:00:00-05:00
Date Sent to Company: 2024-02-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for PSLF in XXXX of XXXX. I had verified and approved employment dating since XXXX but it is not continuous. Cumulatively, I have met the 120 payments for PSLF. While Mohela approved all employment I submitted, they left massive numbers of payments missing from the counts. For example, my tracker jumps from XX/XX/XXXX to XX/XX/XXXX even though the approved employment listed with Mohela includes that full time, so that period alone is 35 payments missing. The tracker also only goes back to XXXX despite approved employment going all the way back to the beginning of PSLF in XXXX, so every payment from XXXX is missing. When I apply again to try to get it updated, they mark it as duplicate and say that employment certification form was already processed, but the missing payments never get added. I applied before the waiver expired in XX/XX/XXXX and they still haven't updated the payment count. I need ALL of the approved periods on my employment certification forms added to the payment counts.
Frequently Asked Questions
What is Complaint #8326540 about?
Complaint #8326540 was filed against Mohela regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2024-02-11T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.