Credit card -- Other features, terms, or problems -- Complaint #8319531
Complaint Overview
Complaint ID: 8319531
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: California
ZIP Code: 94901
Date Received: 2024-02-09T12:00:00-05:00
Date Sent to Company: 2024-02-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I booked and prepaid for a rental car via Chase XXXX from XX/XX/XXXX through XX/XX/XXXX. When I went to pick up the car, it was not available and I was not given a car and I was not issued a refund. When I returned to the US I called Chase to request a refund. They told me they would submit a claim with their contractor and get back to me on XX/XX/XXXX. No one followed up. I called again on XX/XX/XXXX. This time they told me I had to submit a claim through the contractor ( XXXX ). After several hours on the phone with XXXX, I was directed back to Chase. On XX/XX/XXXX, Chase submitted a claim with XXXX and told me I would receive an update on the claim status within 20 business days. I never heard back. On XX/XX/XXXX, after 22 business days I called Chase again. They told me the claim was put on hold on XX/XX/XXXX, but they called the contractor and told me they would receive an update and then update me in 72 hours. I asked them to issue the refund for the service not rendered and they repeatedly refused. I was put on hold, hung up on and never called back. I called back again on XX/XX/XXXX and they again could not resolve my issue. I was lied to and told the representative was talking to her manager but then she admitted she was simply talking to another person in her same level ( supervisor ) in another department. All we want is a refund of {$860.00} for the rental car we never received.
Frequently Asked Questions
What is Complaint #8319531 about?
Complaint #8319531 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-02-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.